Group Visits FAQ

Thank you for your interest in scheduling a group visit at the Whitney Museum of American Art. Reservations are required for groups of ten or more people. Reservations guarantee reduced rates and expedited entry. Large groups without a reservation may be denied entry.

If you have any additional questions, please contact us at grouptours@whitney.org or 646-647-2497.

Group Size
How do I receive the group discount?
What is the maximum size for a group reservation?
How many people can be scheduled for a tour?
Do I need to have at least ten people to book a tour?
I am a professional tour guide. Can I lead my group through the Whitney?
I am a college/university professor. Can I lecture to my students?
Can I schedule a non-guided visit with my K-12 students?  

Private Tours
Who can schedule a private tour at the Whitney?
When are private tours scheduled?
Can I schedule a tour after the Museum is closed?
Can I schedule a tour before the Museum opens?
I am a professional tour guide. Can I lead my group through the Whitney?
How many people can be scheduled for a tour?
How long are guided tours?
Do I need to have at least ten people to book a tour?
Do you offer tours in other languages?

Payment
When is payment due for my group visit?
How can I pay for my visit?
What if I don’t pay immediately upon receiving my invoice?
What if I need to cancel or reschedule my visit?
If I pay a partial deposit in advance, when is my balance due?
I paid my balance when we arrived at the Museum. When will I get a receipt?

Arrival
Where do I go to collect my tickets and/or meet my tour guide?
What if I arrive with more people than I signed up for?
What if I arrive with fewer people than I signed up for?
What if I am late for my non-guided group visit?
What if I am late for my private tour?
What if most of my group arrives on time, but we have some late-comers?
Do you have a coat check?
Can our bus drop us off in front of the Museum?
Can we reserve multimedia guides?

School Tours
How many K-12 students can I bring for a guided visit?
How long are K-12 tours? How are they structured?
I’m bringing my students for a K-12 tour. Can we visit the galleries before or after the tour ends?
When are K-12 tours scheduled?
Do I need to pay for my visit in advance?
Is there space at the Museum for students to eat lunch?
Can our bus drop us off in front of the Museum?

Group Size

How do I receive the group discount? 
Groups of 10 or more adults, seniors, and college/university students are eligible for reduced rates by making a reservation in advance of their visit. Smaller groups may purchase tickets in advance through our website or upon arrival. Groups that arrive at the Museum without a reservation will not receive the group discount.

Groups will arrive at the Museum together and then disperse throughout the galleries in groups of 4 or fewer. Larger groups will be broken into smaller groups with staggered arrival times. Groups may not join the free daily tours led by Museum docents.

What is the maximum size for a group reservation?
Up to 25 people may be scheduled to enter the Museum at the same time. For groups of more than 25 people, you will be scheduled for staggered entry times. These will be reflected on your invoice or confirmation, and are typically in 15-minute increments.

Visitors that request a non-guided group visit will arrive at the Museum together and then disperse throughout the galleries in groups of 4 or fewer. Groups cannot join the free daily tours led by Museum docents.

How many people can be scheduled for a tour?
The maximum size for one tour group is 25 people. Larger groups may be accommodated upon request, but will be split into smaller groups with staggered start times.

Please note that for some exhibitions, tour group sizes will be limited to fewer than 25 people. 

Do I need to have at least ten people to book a tour?
Parties of fewer than ten people are welcome to schedule a private tour, but will not be extended the group discount. General admission rates apply, in addition to the Teaching Fellow fee.

I am a professional tour guide. Can I lead my group through the Whitney? 
No, the Museum does not allow third parties to lead groups through the Museum. Any unauthorized lecturers will be asked to end their tours immediately.

I am a college/university professor. Can I lecture to my students? 
Yes, professors at accredited colleges and universities may submit a request to lecture to their full-time college/university students. If your request is approved, you may speak to your students quietly away from works of art. You may not lead them through the exhibition as a group or speak in front of artwork.

Please send in your request and a brief description of what you will be discussing on your institution’s letterhead to grouptours@whitney.org. The lecture badge fee is $30, and includes the cost of lecturer’s admission.

Can I schedule a non-guided visit with my K-12 students?
Only high school groups may schedule a visit without a Museum educator. Elementary and middle school groups may not be scheduled for non-guided group admission.

New York City public high school students receive free tickets. All other high school students pay the group admission rate of $9 per person. For any high school groups, teachers and chaperones pay the adult or senior group admission rate.

Private Tours

Who can schedule a private tour at the Whitney?
Any adult, senior, college/university, or personal/family group may add a guided component to their visit with a tour led by a Whitney Teaching Fellow. Teaching Fellows are PhD candidates in art history and related disciplines at local institutions.

When are private tours scheduled?
Tours are offered every day except Tuesday, with more limited availability on weekends.

The earliest tour can be scheduled at 10:45 am and the latest tour can be scheduled at 4:45 pm. On Fridays and Saturdays, the latest tour can be scheduled at 6:00 pm.

Can I schedule a tour after the Museum is closed?
No, after-hours tours are an exclusive privilege of our Corporate Members. For later tours, you can visit on a Friday or Saturday at 5:30 pm or 6:00 pm.

Can I schedule a tour before the Museum opens?
Before-hours tours are available on Fridays mornings only for a fee of $1,200. This price includes admission for up to 25 guests as well as the Teaching Fellow fee. Premium tours can be scheduled to begin at 9:00 am, 9:30 am, or 10:00 am. Premium tours are not available on any other day of the week.

I am a professional tour guide. Can I lead my group through the Whitney? 
No, the Museum does not allow third parties to accept fees for guided groups and lead those groups through the Museum. Any unauthorized lecturers will be asked to end their tours immediately.

How many people can be scheduled for a tour?
The maximum size for one tour group is 25 people. Larger groups may be accommodated upon request, but will be split into smaller groups with staggered start times.

Please note that for some exhibitions, tour group sizes will be limited to fewer than 25 people. 

How long are guided tours?
Standard tours last one hour and cover one exhibition. We also offer a Welcome to the Whitney tour, which explores the Whitney’s history, architecture, and some highlights from our Permanent Collection.

Tours may be scheduled for 90 minutes upon request and will typically cover two exhibitions or a combination of one exhibition and Welcome to the Whitney.

Do I need to have at least ten people to book a tour?
Parties of fewer than ten people are welcome to schedule a private tour, but will not be extended the group discount. General admission rates apply, in addition to the Teaching Fellow fee.

Do you offer tours in other languages?
Yes, we currently offer tours in Spanish, French and Mandarin. Visitors that speak other languages are welcome to have their group leader or any group member translate the private tour. The translator’s admission will be complimentary.

Payment

When is payment due for my group visit?
A partial deposit payment is due upon receipt of your invoice in order to confirm your reservation. The deposit may be equal to 50% of the total, or the Teaching Fellow fee (private tours only). Alternate arrangements may be made upon request.

How can I pay for my visit?
Deposit payments should be made by credit card by calling 646-647-2497 during regular business hours. If you are visiting with an institution that can only pay by check, please ensure that the envelope is addressed to the Group Services department. Checks should be made out to: Whitney Museum of American Art.

High schools groups may pay in full with check, cash, or credit card on the day of their visit. Alternate arrangements may be made upon request for other non-guided groups. For private tours, the Teaching Fellow fee must be received in advance for the visit to be confirmed.

What if I don’t pay immediately upon receiving my invoice?
After sending an invoice, we will make two more attempts to contact you to confirm the visit. If we do not receive a response, the visit will be canceled and your visit time may be offered to another group. We will gladly extend the payment deadline upon request, but we cannot hold reservations indefinitely without a deposit or without verbal or written confirmation that the group still intends to visit the Museum.

What if I need to cancel or reschedule my visit?
Deposits are fully transferrable if the Museum receives at least five business days’ notice of your cancellation.

If I pay a partial deposit in advance, when is my balance due?
Your balance will be due when you arrive at the Museum for your visit, and may be paid by credit card, cash, or check. We will adjust your group’s size as needed, and you will pay only what is owed above your deposit payment. Any overpayments from deposit payments will not be refunded. The balance must be processed in one transaction (i.e., members of the group cannot pay for their group tickets individually).

I paid my balance when we arrived at the Museum. When will I get a receipt?
Receipts are sent within one business day after the visit. If you visit on a Friday or Saturday, you will receive an itemized receipt by the following Monday.

Arrival

Where do I go to collect my tickets and/or meet my tour guide?
The group leader should proceed to the Will Call desk in the Museum lobby, on the right end of the long admissions desk, to process any payments, receive tickets, and be connected with your tour guide. The rest of the group should wait on the Museum steps or in the lobby toward the western windows.

What if I arrive with more people than I signed up for?
Additional tickets may be added to the reservation at the group rate, though staggered entry may be required for additional visitors.

What if I arrive with fewer people than I signed up for?
We will remove tickets from your reservation as necessary, and you will only pay the difference above your deposit. If your deposit payment exceeds the balance due, we cannot issue a refund.

What if I am late for my non-guided group visit?
Group reservations will be honored after the scheduled arrival time, but additional staggering may be necessary or you may be asked to return at a later time if your arrival conflicts with other scheduled groups. Your tickets will be valid for the rest of the day. 

What if I am late for my private tour?
Tours are scheduled to start and end at specific times. If your group is late, the tour will be abbreviated to end at the scheduled end time. Depending on Teaching Fellow availability, you may extend the length of the tour in 15-minute increments for a pro-rated fee of $42.

If you are late by more than 30 minutes, we reserve the right to cancel your tour. Your admission tickets will still be valid for the rest of the day.

What if most of my group arrives on time, but we have some late-comers?
Once group tickets have been paid for and collected, the group leader is responsible for distributing them to the members of the group. We cannot hold tickets for individuals at Will Call.

Do you have a coat check?
Yes, it is located on floor -1, which is accessible by elevator and stairs. Backpacks must be left in coat check, though we encourage large groups to visit without them as they must be checked individually. Luggage larger than carry-on size is prohibited.

Restrooms are also available on floor -1.

Can our bus drop us off in front of the Museum?
Yes, buses can stand in front of the Museum on Gansevoort Street for drop-off and pick-up. An accessible pathway to the Museum entrance runs east from Washington Street on Gansevoort Street.

We do not have parking for buses or cars on site.

Can we reserve multimedia guides?
Multimedia guides are free to all guests and available on a first come, first served basis. Groups may not reserve multimedia guides in advance.

Visitors are encouraged to connect to Whitney Free WiFi and stream the same content from their own phones or tablets at whitney.org/Audio.

School Tours

How many K-12 students can I bring for a guided visit? 
The Museum can welcome a maximum of 60 students per arrival time. Students will be divided into tour groups of up to 20. For each tour group of up to 20 students, a maximum of 4 adults, including teachers and parents, may accompany the tour.

How long are K-12 tours? How are they structured?
K-12 guided visits are 70 minutes. Tours focus on the Whitney’s Collection and/or temporary exhibitions and are inquiry-based, engaging participants in exploring works of art through careful observation and discussion. Whitney educators help the group discover, observe, question, and understand the artistic process. All tours can be tailored to meet the specific needs and interests of participating groups.

I’m bringing my students for a K-12 tour. Can we visit the galleries before or after the tour ends?
School groups may not enter the Museum before their scheduled tour time. Only high school groups can self-guide after their tour.

When are K-12 tours scheduled?
School tours are scheduled Monday-Friday, with the earliest tour at 9:45 am. School tours can be scheduled on Tuesdays when the Museum is closed to the public. This is recommended for younger students and groups with disabilities.

Do I need to pay for my visit in advance?
No, all school groups may pay upon arrival using cash, credit card, or check. Please note that only NYC public schools may pay by purchase order. The Whitney does not sign vendor agreements, though we can provide a W-9.

You are welcome to pay in advance by calling 646-647-2497. Please do not mail checks without prior approval.

Is there space at the Museum for students to eat lunch?
We do not have a cafeteria or any spaces for students to eat lunch at the Museum. Groups visiting for a guided visit + studio program will have a short break in between activities to eat lunch in the Hearst Artspace. We recommend eating on the steps of the Museum, or the nearby High Line or Hudson River Park.

Can our bus drop us off in front of the Museum?
Yes, buses can stand in front of the Museum on Gansevoort Street for drop-off and pick-up. An accessible pathway to the Museum entrance runs east from Washington Street on Gansevoort Street.

We do not have parking for buses or cars on site