Visitor Policies

Advance Ticketing Required
All visitors and members must book timed tickets in advance. Everyone is required to wear a face covering and maintain physical distancing of six feet. Re-entry is not permitted.

Please note that the Whitney is operating at a significantly reduced capacity, and same-day tickets may be extremely limited. If you have any questions, please email info@whitney.org.

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Enjoy Your Visit Safely

When you next visit the Whitney, you'll see that enhanced precautions are being taken for your health and well-being. Prepare for your next visit by reading these updated guidelines we've put in place to make your visit as safe and stress-free as possible.

What you need to know

Stay at home if you are feeling sick.
Visitors will have body temperatures taken prior to entering the Museum via contactless thermal cameras. Please do not visit the Museum if you have a fever or any COVID-19 symptoms, have tested positive for COVID-19 within the past 14 days, or have had close contact with anyone who is confirmed or is suspected of having COVID-19.

Face coverings are required.
Face coverings that cover the nose and mouth must be worn at all times by all visitors over the age of 2. Face visors can be worn, but only in conjunction with a mask. Masks with valves will not be allowed in the Museum, due to the sustained risk of COVID-19 transmission these coverings pose; visitors who arrive wearing these coverings will be required to use a mask provided by the Whitney to gain entry.

Stay six feet apart.
Please follow all directional signage and ground markings throughout the Museum to help visitors and staff navigate galleries, stairwells, elevators, and restrooms while maintaining distances of at least six feet.

Leave large bags at home.
Sorry, but our coat check is not available at this time. All backpacks, shoulder bags, and strollers will need to stay with you at all times. Please note that oversized bags (larger than 11x15x5 inches) will not be permitted in the Museum. On wet days, umbrella bags will be issued.

Comply with our safety protocols.
We reserve the right to require that visitors who do not follow posted safety guidelines or instructions from our staff leave the premises.

Contact tracing.
We may share your name and email address with a governmental health authority should that information be requested for COVID-19 contact tracing purposes. If you do not want your name or email address used for these purposes, please email privacy@whitney.org

An inherent risk of exposure to COVID-19 exists in any public space where people are present. We cannot guarantee that you will not be exposed to COVID-19 during your visit, and all those entering the Whitney do so at their own risk as to such exposure.

Whitney staff and visitors have the right to an environment free from abusive, threatening, or inappropriate behavior. The Museum reserves the right to remove any person acting in an unacceptable or inappropriate manner.

Those traveling from states designated by the Department of Health as having significant COVID-19 community transmission are required to quarantine for 14 days upon entering New York and may not visit the Whitney during this period. View the current list of states requiring quarantine.

What We're Doing to Help

The Whitney's top priority is the health and well-being of our visitors and staff. We are taking enhanced precautions for your safety, including: operating at reduced capacity; enhancing cleaning measures; implementing daily health screenings for staff; and requiring staff to wear face coverings. 

Temperature Checks
Visitors will have body temperatures taken prior to entering the Museum via contactless thermal cameras. Per official health guidelines, visitors with a body temperature higher than 100.4ºF will be asked to return at a later date. 

Hand-sanitizing Stations Available
Hand sanitizer is available at touchless stations throughout the Museum.

New Circulation Routes
In order to ensure proper physical distancing and optimal movement throughout the galleries, please note new one-way traffic flows in our staircases and limited access to our elevators.

Reserved Elevators 
Physically distant elevator service is available for any visitor who cannot use the stairs.

Accessibility
Speak with any Whitney staff to learn more about our range of accessibility services.

Digital-Only Guides
Connect to the Whitney Free WiFi network anywhere in the building to access the mobile guide, Museum map, and other digital content.

Contactless Transactions
For added convenience and to minimize contact, we encourage the use of cashless payment options, including debit cards, credit cards, and mobile wallets. New plexiglass barriers are also in place at the Admissions Desk and in the Shop to provide a protective shield between visitors and staff.


General Policies

Please do not touch the works of art on display. Even clean hands can damage surfaces.

Food and drink are prohibited in the galleries.

Smoking and e-cigarettes are not permitted anywhere within the building.

Sketching with pencil is welcome. Use of charcoal, pastels, permanent markers, and watercolor or oil paint is prohibited.

Unless otherwise noted, photography in the galleries is allowed for personal, non-commercial purposes only. The use of flash, tripods, and selfie sticks is prohibited.

Bicycles and scooters are not permitted inside the Museum.

Service animals are welcome. Pets are not permitted in the Museum.

General admission tickets are valid for one entry to the Museum for the specified date and time reserved. For refunds and exchanges, please contact info@whitney.org.

Please note that visitors to the Museum may be photographed, videotaped, or otherwise recorded. By attending, you grant the Museum permission to use photographs and/or audiovisual recordings in which you appear for archival, documentary, publicity, advertising, or other purposes.

Weapons inside the Museum pose a potential threat to the safety and security of our visitors and employees, and firearms of any type are strictly prohibited at all times inside the Museum.


Affiliate Admission

The Whitney offers complimentary admission to members, visitors 18 and under, and the following groups with valid identification. Timed tickets must be reserved in advance.

  • AAM Members: one ticket
  • Cool Culture: up to four tickets
  • CUNY Faculty and Students: one ticket
  • ICOM Members: up to two tickets
  • Active U.S. Military and Veterans: up to four tickets
  • Other Museum Staff: up to two tickets
  • Press: one ticket; for press-related questions, please contact pressoffice@whitney.org
  • Reciprocal Museum Members: up to two tickets; please contact your institution’s Membership Department for qualifying levels and details

Corporate Partners

The Whitney offers complimentary admission to employees of the Museum’s Corporate Partners ($25,000 level and above). Please book an advance ticket by using the promotional code provided by your employer. Valid employee identification required.

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American Artist, Looted

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